How To Return A Mattress To The Store

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How To Return A Mattress To The Store
How To Return A Mattress To The Store

Video: How To Return A Mattress To The Store

Video: How To Return A Mattress To The Store
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A quality mattress is a large and rather expensive purchase that is rarely spontaneous. The mattress is carefully selected, measured and tested in the store for softness, firmness and comfort. And it is very annoying when the purchase is unsuccessful. In this case, it must be returned to the store.

How to return a mattress to the store
How to return a mattress to the store

It is necessary

  • - sales receipt;
  • - warranty card.

Instructions

Step 1

Mattress refers to things that, according to the law on consumer protection, are subject to return with proper quality. If already at home you are convinced that the purchased item does not fit in size, color or other qualities, you can return it to the store. Write a return statement that states your purchase history, reason for the return, and a request to exchange your purchase for a different model. If the mattress you are looking for is not on sale, you can request a refund.

Step 2

The application must be made in two copies. You hand the first one to the seller or another representative of the outlet; on the second, the receiving party must sign and return the paper to you. Attach a sales receipt to the document. However, his absence cannot be considered a valid reason for refusing to accept the goods. The return of goods of proper quality must be made within 14 days after the date of purchase.

Step 3

If the seller or director of the store refuses to accept the application, citing the internal rules of the outlet, send the papers by certified mail with acknowledgment of receipt. Attach a description of the attachment to the letter. After receiving the notification, go to the store and continue the dialogue with the management.

Step 4

It is worth doing the same in the event of a marriage. It can be detected at any time during the warranty period. To return a defective mattress, fill out a return statement detailing any identified defects. The store can arrange an examination to confirm the marriage. In this case, do not forget to demand a receipt that the purchased goods have been handed over for examination.

Step 5

The seller may refuse to return the money, citing the difficulty of communicating with the supplier and asking you to write a complaint addressed to the manufacturer. Do not agree - the responsibility for the sale of quality goods lies with the store and settling relations with suppliers and manufacturers is the direct responsibility of its employees.

Step 6

Do they refuse to return your money, inventing new pretexts? Write a complaint to Rospotrebnadzor, in which you describe the purchase history and the reason for the denial of your legal requirements. We can also defend our rights in court. Make a statement of claim, to which attach copies of all papers drawn up on this matter. If the court confirms your case, the bailiffs will take care of the refund.

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