How To Write A Complaint Against A Management Company

Table of contents:

How To Write A Complaint Against A Management Company
How To Write A Complaint Against A Management Company

Video: How To Write A Complaint Against A Management Company

Video: How To Write A Complaint Against A Management Company
Video: Complaint Letter--How to Write an Effective Letter/Email of Complaint 2024, March
Anonim

The housing and communal state of our country has not evoked positive emotions for a long time. Practically no innovations help here. The consumer (read: each of us) regularly pays for services that he does not receive in full. How long has your home been renovated? In the surrounding area? Is it warm in your apartment during the winter? And a few dozen more similar problems that we face every day.

The management company does not repair housing? Feel free to write a complaint
The management company does not repair housing? Feel free to write a complaint

Instructions

Step 1

There is always a way out. Now all the housing and communal services at home, if a housing and construction cooperative has not been created, are managed by the Management Company. It is she who is responsible for the supply of electricity, and for the lighting of the entrance and the adjacent territory, and for the removal of garbage, and for the supply of water. She is obliged to conclude contracts with suppliers, monitor their implementation and monitor the payment of housing and communal services by consumers living in an apartment building. Thus, she is responsible for the poor performance of her duties. We will try to decide who to complain to about the management company’s dishonesty and where to expect help. We write a request to the management company. If they are not met, proceed further.

Step 2

The culprit was determined. Now you need to write a complaint against your management company. There can be several addresses.

Step 3

The complaint must be written only (!) In writing. Then it will be more likely that action will be taken. The complaint must be written in two copies. It is also better to take it personally. On the second copy, which will remain with you, they will put a mark on the registration of the complaint. If you cannot leave a complaint in person, send it by registered mail with acknowledgment of receipt.

Step 4

In the header of the complaint, indicate the full name of the organization you are applying to, your full name, residential address and telephone number to contact you.

Step 5

As you step back, write the word "Complaint" in the center.

Step 6

The complaint can be written in any form. It is desirable that its volume does not exceed 2 sheets. State all your complaints, point out the fact of ignoring the requirements of the management company, attach photos, in a polite form ask to take measures to eliminate shortcomings in the work of the management company.

Step 7

Don't forget to sign and date.

Step 8

Refer to laws and regulations. This will show you your best side, and officials will react faster to your appeal.

Step 9

First of all, you need to contact the Housing Inspectorate for the city or region. For example, on the official website The State Housing Inspectorate of the city of Moscow is told that it is "a structure designed to exercise state control over compliance by owners of housing stock, managers and operating organizations with regulatory requirements ensuring the safety of residential buildings, and to protect the rights and legitimate interests of residents and the state when providing housing and communal services to the population." … That is, the Housing Inspectorate is called upon to control the management companies. The Housing Inspectorate, at your request, will check the activities of the management company and make a decision. Usually, management companies do not risk contacting the Housing Inspectorate and follow its instructions

Based on the results of the inspection, the management company is ordered to eliminate the malfunctions and given time (about a month).

Many regional Housing Inspectorates have their own websites on which there is an online service for citizens. This saves time. But it is better to have on hand a copy of the complaint marked with registration.

Step 10

The second instance where you can turn is the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, better known to us as Rospotrebnadzor. The Rospotrebnadzor website also contains the form of online applications of citizens. You can (and should!) Submit a complaint to Rospotrebnadzor in writing

Step 11

If all else fails, contact the prosecutor's office. The management company will definitely not dare to argue with her.

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